🔒 Privacy Policy

Focus Health & Services
Effective Date: September 28, 2025
Last Updated: November 3, 2025

📋 1. Introduction

Welcome to MyFocusMed (the "App"), a comprehensive healthcare platform operated by Focus Health & Services ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal and medical information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our healthcare services, including:

  • 🩺 Medical teleconsultations
  • 🏥 Healthcare professional verification
  • 💳 Payment processing
  • 📋 Medical record management
  • 🌍 Multi-country healthcare services
By using MyFocusMed, you consent to the practices described in this Privacy Policy.

📊 2. Information We Collect

2.1 Personal Information

  • Identity Information: Full name, date of birth, gender, email address, phone number
  • Account Information: Username, password (encrypted), profile preferences
  • Contact Information: Home address, emergency contact details
  • Geographic Information: Country of residence, practice locations

2.2 Medical Information

  • Health Data: Medical history, medications, allergies, chronic conditions
  • Physical Measurements: Height, weight, blood type, vital signs
  • Medical Documents: Health records, prescriptions, test results
  • Consultation Records: Appointment details, doctor notes, treatment plans

2.3 Professional Information (Healthcare Providers)

  • Credentials: Medical licenses, professional certifications
  • Compliance Documents: Country-specific registration certificates
  • Practice Information: Institution affiliations, license numbers
  • Verification Status: Administrative review outcomes

🎯 3. How We Use Your Information

3.1 Healthcare Services

  • Facilitate medical consultations between patients and healthcare professionals
  • Maintain accurate medical records for continuity of care
  • Generate secure meeting links for video consultations
  • Send appointment confirmations, reminders, and follow-up communications

3.2 Platform Security & Compliance

  • Verify healthcare professional credentials and licenses
  • Ensure compliance with country-specific medical regulations
  • Prevent fraud and maintain platform integrity
  • Conduct security monitoring and threat detection

�� 4. Information Sharing

4.1 Healthcare Providers

Medical information is shared with your chosen healthcare providers during consultations and for continuity of care. In emergency situations, critical medical information may be shared with emergency contacts.

4.2 Service Providers

  • Payment Processing: Stripe processes payment information securely
  • Video Conferencing: Jitsi Meet facilitates secure video consultations
  • Cloud Storage: Secure cloud services for data storage and backup
  • Email Services: Communication services for notifications
We Never Share:
  • Medical information for marketing purposes
  • Personal data with unauthorized third parties
  • Patient data without proper consent

🛡️ 5. Data Security

We implement comprehensive security measures to protect your information:

  • End-to-end encryption for all sensitive data transmission
  • HIPAA-compliant data storage and handling procedures
  • Regular security assessments and vulnerability testing
  • Strict access controls with multi-factor authentication
  • Incident response procedures for data breaches

🔧 6. Your Privacy Rights

6.1 Access Rights

  • View Your Data: Request copies of all personal information we hold
  • Data Portability: Export your health records in standard formats
  • Account Dashboard: Access your information through your MyFocusMed profile

6.2 Control Rights

  • Update Information: Modify your profile and medical information
  • Consent Management: Control how your data is used and shared
  • Communication Preferences: Opt-out of non-essential communications

6.3 Deletion Rights

  • Account Deletion: Request complete account and data removal
  • Selective Deletion: Remove specific records (where legally permitted)
  • Right to be Forgotten: Full data erasure (subject to legal retention requirements)

🌍 7. International Data Transfers

MyFocusMed operates across multiple countries. When we transfer your data internationally:

  • Adequacy Decisions: We transfer to countries with adequate data protection laws
  • Standard Contractual Clauses: We use EU-approved contracts for data protection
  • Additional Safeguards: Extra security measures for international transfers

Countries We Operate In: France, Germany, Italy, Belgium, Turkey, Saudi Arabia, UAE, Qatar, and expanding to additional regions.

⏰ 8. Data Retention

  • Medical Records: 7-10 years (as required by local healthcare laws)
  • Account Information: Until account deletion + 30 days for security
  • Payment Records: 7 years for tax and regulatory compliance
  • Communication Logs: 3 years for quality assurance

�� 9. Payments and Subscriptions

9.1 Payment Processing

We use third-party payment processors to handle subscription payments:

  • Android: Stripe payment processing
  • iOS: Apple In-App Purchase

9.2 Apple In-App Purchase Terms (iOS Only)

For subscriptions purchased through Apple In-App Purchase on iOS devices:

  • Payment will be charged to your Apple ID account at confirmation of purchase
  • Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period
  • Your account will be charged for renewal within 24 hours prior to the end of the current period
  • You can manage and cancel your subscriptions by going to your App Store account settings after purchase
  • Any unused portion of a free trial period will be forfeited when you purchase a subscription
  • Subscriptions are subject to Apple's Terms of Service

9.3 Subscription Information

  • Doctor Subscription: €49.99/month - Auto-renewable subscription for healthcare professionals
  • Partner Subscription: €99.99/month - Auto-renewable subscription for healthcare partners

👶 10. Children's Privacy

MyFocusMed is designed for users 18 years and older. We do not knowingly collect personal information from children under 18.

If you are under 18, you may use MyFocusMed only with parental/guardian supervision and consent.

📞 11. Contact Us

For privacy-related questions, concerns, or requests:

📧 Email: contact@focushealth-services.fr
📞 Phone: +33 75 39 58 376
🏢 Address: 14 Rue de Lattre de Tassigny, 67300 Schiltigheim Strasbourg, France
🕐 Response Time: Within 30 days

🔄 12. Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our services, legal requirements, or enhanced security measures.

When we update this policy:

  • We will notify you through the app and email
  • We will highlight significant changes
  • We will provide at least 30 days notice for material changes
  • Your continued use constitutes acceptance of updates

By using MyFocusMed, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

© 2025 Focus Health & Services. All rights reserved.